Assistant Guest Service Manager at Dreamscape Hospitality

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Marriott experience, Lightspeed PMS, Front desk operations, Customer service, Staff supervision, Problem-solving, Multitasking, Leadership, Communication, Reservation management, Billing processes, Training, Mentoring, Hospitality management

Industry

Hospitality

Description

Description Assistant Guest Service Manager We are seeking a dedicated and personable Assistant Guest Service Manager to join our hospitality team. This role offers an exciting opportunity to support the delivery of exceptional guest experiences and ensure smooth daily operations within our hotel. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Key Responsibilities: - Assist the Guest Service Manager in overseeing daily front desk operations and guest services - Greet guests warmly, handle check-ins and check-outs efficiently, and address guest inquiries and concerns promptly - Supervise and support front desk staff, ensuring high standards of service and professionalism - Coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues - Monitor and manage reservations, room assignments, and billing processes - Ensure compliance with hotel policies, safety regulations, and quality standards - Assist in training and mentoring new team members to uphold service excellence - Contribute to creating a welcoming and positive environment for guests and staff Skills and Qualifications: - MUST have previous Marriott experience with knowledge of Lightspeed PMS - Excellent interpersonal and communication skills - Strong problem-solving abilities and a customer-focused attitude - Ability to multitask and work efficiently under pressure - Leadership skills with the ability to motivate and support team members - Knowledge of hotel management software and reservation systems - Flexibility to work various shifts, including evenings, weekends, and holidays - High school diploma or equivalent; additional hospitality or management training is a plus Join our team and be part of a vibrant, guest-centric culture that values growth, teamwork, and excellence. We offer opportunities for professional development and a supportive environment where your contributions make a difference.

Responsibilities

The Assistant Guest Service Manager supports daily front desk operations and ensures high standards of guest service. They supervise staff, coordinate with other departments, and manage reservations and billing processes.