OVERVIEW

We are seeking a dynamic and motivated Guest Service & Operations Assistant Manager to join our leadership team. This role requires a versatile individual who can confidently oversee Reception, Guest Services, Restaurant operations, and Events, ensuring the highest level of hospitality throughout all guest touchpoints. The ideal candidate will have proven leadership skills, a hands-on approach, and a genuine passion for delivering exceptional guest experiences.
On top there is a share of Service Charge which is about 2k yearly.

EXPERIENCE & SKILLS

• Previous supervisory or managerial experience in hospitality, ideally covering both front-of-house and F&B operations.
• Strong leadership and team management skills, with the ability to inspire and develop staff.
• Excellent communication skills, both verbal and written; professional phone etiquette essential.
• Confident in handling guest queries, complaints, and last-minute operational challenges.
• Organised and detail-oriented, with the ability to manage multiple priorities effectively.
• Flexible availability, including evenings, weekends, and peak business periods.
• Multilingual or bilingual abilities highly desirable to serve a diverse clientele.

• Lead and supervise the daily operations of Reception, Guest Services, Restaurant, and Events.
• Provide warm and professional guest interactions, from check-in through departure, ensuring an outstanding stay experience.
• Coordinate with Heads of Department to deliver seamless service across all areas of the hotel.
• Oversee event operations, ensuring smooth execution, from planning to guest experience on the day.
• Train, motivate, and support team members, fostering a culture of hospitality, efficiency, and service excellence.
• Handle guest feedback and complaints effectively, always seeking positive resolutions.
• Ensure compliance with service standards, health & safety, and hotel policies.
• Contribute to the development of new initiatives that enhance guest satisfaction and revenue opportunities.