Assistant Guest Services Manager at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Leadership, Communication, Interpersonal Skills, Operational Efficiency, Planning, Training, Monitoring, Counseling, Problem Solving, Service Standards, Traffic Flow, Guest Experience, Team Player, Technology Adoption

Industry

Hospitality

Description

Company Description HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us. Job Description Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: Assign sufficient manning to cater for daily operational needs Planning of group movement/arrivals/departures and ensuring operational efficiency Ensure smooth running of driveway and traffic flow in particular during heavy check-in/out of groups arrival/departure and functions/events in hotels Liaise and coordinate with Convention Organizer to ensure efficient error free handling of group luggage and deliveries as well as smooth traffic flow at driveway Plan and review rosters to ensure productivity goals are met Lead the Guest Services team to personalize the guest arrival/departure experience Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards Personal involvement in the arrival, rooming, and departure of key/VIP guests Presence at lobby and driveway at critical guest flow time Planning, reviewing, training, monitoring, evaluation and counseling of employees Counseling and disciplinary action for colleagues non-compliance with procedures and behavior Attend any department and operational meetings Attend to emergency situations Handling and investigation of guest requests/complaints Qualifications Teritary education in any discipline and hotel related experience Minimum 2 years experience in supervisory position in the service industry English with knowledge of second language preferred Knowledge of Opera system and other related sub-systems interfaced to the PABX and/or the hotel’s computer system Knowledge of operations of Bell, Concierge & Valet operations Knowledge of processes and procedures of delivery systems. Currently SSM/RSM Communication skills for all levels of colleagues/guests, confident, clear English Interpersonal skills to deal with guests and colleague issues Posses leadership qualities Leads to constantly improve the guest service experience Willingness to embrace changes and new technology A team player, guest focused and service oriented attitude Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Guest Services Manager is responsible for ensuring operational efficiency during guest arrivals and departures, managing the Guest Services team, and personalizing the guest experience. This includes planning group movements, conducting audits on service standards, and handling guest requests and complaints.