Overview:
We are looking for a hospitality & guest service professional with proven front office management skills to join the team! As the Assistant Guest Services Manager, you will be responsible for supporting the Guest services Manager in managing front desk, bell services, and PBX operations to ensure unmatched Service Excellence for our guests.
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• Serves as direct support for the Guest Services Manager
• Planning, organizing, and developing the overall operations of the front desk, loss prevention, bell services, and PBX
• Promptly resolves any guest complaints or issues
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
• Anticipate the guests needs, change direction quickly and multi-task
• Ensures proper communication within the department
• Other job duties as assigned
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