Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Services Manager to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Oversee daily departmental functions including scheduling, rosters, transportation logistics, and events to ensure smooth operations and exceptional outcomes for guests and staff.
• Manage all bell, door, and valet services, ensure efficient use of hotel transport, and maintain adherence to safety, legal, and hygiene standards.
• Track and report valet statistics, bellman and driver productivity, and luggage handling efficiency.
• Promote teamwork, supervise daily operations, provide coaching and evaluations, and maintain open interdepartmental communication.
• Uphold high service standards, respond to guest concerns, create memorable guest experiences, and assist with directions and local information.
• Collaborate with Group Reservations and Front Office to efficiently manage group arrivals and in-house guest needs