Assistant Guest Services Manager - The Henry Dearborn, MI at Hotel Equities

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

60000.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest services, Front office operations, Supervisory experience, Communication skills, Organizational skills, Guest relations, Conflict resolution, Scheduling, Forecasting, Inventory management, Hospitality systems, Leadership, Problem solving, Customer service

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Asst Guest Service Manager at The Henry Hotel in Dearborn, MI. The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI. Benefits of Being The Henry Ambassador: * Team Driven and Values Based Culture * Medical/Dental/Vision * Vacation & Holiday Pay * Employee Assistance Program * Career Growth Opportunities * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * 401(k) * Employee discount * Flexible spending account * Health Saving Account * Life insurance * Parental leave Annual Salary is $ 55,000.00 - $ 60,000.00 Position Summary The Assistant Guest Service Manager supports the Guest Services Manager in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards. KEY RESPONSIBILITIES * Deliver warm, polished, and anticipatory service to all guests. * Maintain hotel guest service standards at all times. * Contribute to hotel profitability and overall guest satisfaction. * Support daily front office operations, ensuring efficiency and service excellence. * Assist with VIP arrivals, special accommodations, amenities, and guest preferences. * Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service. * Step in to perform front desk, reservations, or operator duties as needed. * Handle guest concerns with professionalism, discretion, and sound judgment. * Assist with scheduling, forecasting arrivals and departures, and managing room inventory. * Participate in Manager on Duty (MOD) rotation and support operations during emergencies. QUALIFICATIONS * Minimum of three (3) years of hotel or guest service supervisory experience. * Strong communication, organizational, and guest‑relation skills. * Ability to remain poised in a fast‑paced, service‑oriented environment. * Flexible schedule, including evenings, weekends, and holidays. * High School Diploma or equivalent required; college degree preferred. * Authorization to work in the U.S. required. * Familiarity with hospitality systems. PHYSICAL REQUIREMENTS * Ability to stand for extended periods and move throughout the property. * Ability to lift up to 25 lbs. * Maintain a polished, professional appearance consistent with luxury brand standards. * All team members must maintain a polished, professional appearance consistent with luxury brand standards. The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.

Responsibilities

The Assistant Guest Service Manager supports the Guest Services Manager in overseeing daily front office operations and ensuring a seamless, refined guest experience. This role involves coordinating with various departments, handling guest concerns, and participating in the Manager on Duty rotation.