ARE WE RIGHT FOR YOU?

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for

• We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
• We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
• We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
• You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description

OUR SUCCESSFUL ASSISTANT HEAD HOUSEKEEPER WILL BE RESPONSIBLE FOR;

• Championing and raising awareness of guest profiling and the use of the guest name.
• Deputising in the absence of the Head Housekeeper.
• Assisting in ensuring the over all cleanliness and presentation of the hotel.
• Ensuring daily briefings and job allocations are carried out and daily task lists are completed.
• Ensuring supervisors are checking rooms to required standards and carry out regular spot checks of bedrooms and public areas.
• Acting as a departmental trainer to make sure all members of team are trained and aware of required standards and procedures.
• Being a role model to the team and leading them in their day to day tasks and challenges.
• Supervising correct use of equipment and report misuse or abuse of equipment.
• Assisting to ensure each new starter receives a Departmental Induction after Company Induction on their first day – both permanent team members and casuals.
• Assisting with the ongoing training and development of team members, ensuring all team members have their probationary reviews, appraisals and necessary job chats so that any training needs to further develop people can be identified.
  The Ideal Candidate