Assistant Head Teller at Scott Credit Union

Collinsville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Coaching, Detail-Oriented, Teamwork, Financial Solutions, Problem Solving, Regulatory Compliance, Cross Selling, Training, Operational Efficiency, Cash Management, Communication, Time Management, Integrity, Diversity

Industry

Banking

Description

Scott Credit Union is looking to hire a full-time Assistant Head Teller to join our amazing Collinsville branch team! This Assistant Head Teller position works Monday – Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs. Purpose, Mission, Vision, Values At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team! Purpose: To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities. Mission: Members. Value. Community. Vision: Building Better Financial Futures. Values: Accountability - I take pride and ownership in all I do. Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union. Growth - I will pursue professional development with the encouragement of Scott Credit Union. Integrity - I will maintain the highest ethical standards. Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise. Why You Should Join Our Team Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2025, the twelfth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/ [https://www.scu.org/careers/]. The Day to Day as an Assistant Head Teller Assistant Head Tellers are responsible for running an efficient, operationally sound teller line. This includes completing monthly reports, balancing and processing transactions in an accurate, timely manner. They are to educate their team members as well as Scott Credit Union (SCU) members about SCU products and services. Coaching and development of the teller line staff, with guidance from the Branch Manager, is key. A typical day will look like: * Developing schedules and ensuring assistance to tellers is available at all times to provide an adequate level of teller service to members * Performing cashiering and other clerical duties, when required, to assist subordinates during peak work periods * Searching records to assist subordinates in locating and reconciling posting errors on members accounts to verify accuracy of transactions * Daily, ensuring all teller transactions (cash, checks, other forms of funds) and ATM machines are balanced, reconciled, encoded, and appropriate clearing deposits made to the Federal Reserve * Assigning duties and examining work for exactness, neatness, and conformance to policies and procedures * Performing required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reporting any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR * Studying and standardizing procedures to improve efficiency of subordinates * Maintaining a positive work environment and encouraging teamwork * Cross selling SCU Products and Services * Providing prompt, professional, helpful, knowledgeable and courteous member service * Investigating member concerns, researching and finalizing a resolution. Ensuring we are meeting expectations with member service satisfaction results * Ordering cash and ensuring Teller cash drawer levels are in conformance with bonding limits. Suppling cash as needed and removing cash to vault treasury to reduce drawer limits when appropriate. Reviewing cash usage to ensure cash levels are appropriate to accommodate the needs of the member * Training tellers in practices and procedures, including hold-up and robbery, regulatory compliance (i.e. Regulation CC) and credit union philosophy * Training tellers on SCU Products and Services and acts as a mentor and coach to assist tellers with meeting cross sales goals. Are You a Good Fit? Ask yourself the below questions to help determine if this job is the right fit for you. * Do you enjoy engaging with people and providing exceptional customer service? * Are you passionate about leading, coaching, and motivating others? * Are you detail-oriented and like working with numbers? * Do you thrive in a fast-paced environment? * Do you enjoy working in a diverse environment with diverse members? * Do you take pride and ownership in all that you do? * Are you looking for a job where you can develop professionally? If you answered yes to these questions, we hope you apply! To Be Considered, You’ll Need: * A High School Diploma or equivalent * Minimum one year of customer service experience * Personal computer experience, including Microsoft Office products Are You Ready to Join Our Team? If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.

Responsibilities

Assistant Head Tellers are responsible for running an efficient teller line, including balancing transactions and coaching staff. They also ensure compliance with policies and provide exceptional member service.