Assistant Home Shopping Manager at Albertsons Companies

Arlington, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, E-commerce operations, Order fulfillment, Customer service, Inventory management, Staff training, Workflow monitoring, Problem-solving, Time management, Communication skills, Food safety compliance, Sanitation standards, Performance analysis, Operational execution, Coaching

Industry

Retail

Description

Position Summary The Assistant D.U.G Manager supports the Drive Up & Go Manager in overseeing daily e‑commerce operations to ensure accurate, efficient, and timely order fulfillment. This role assists with team leadership, operational execution, and customer satisfaction while maintaining company standards for safety, accuracy, and service. Key Responsibilities Operations & Order Fulfillment * Assist in overseeing daily order picking, staging, and customer pickup or delivery execution * Ensure order accuracy, appropriate substitutions, and product quality standards are met * Monitor workflow, order volume, service times, and labor coverage * Coordinate with store departments to resolve inventory availability and substitution issues * Maintain proper temperature control, staging procedures, and product handling standards Customer Service * Deliver fast, friendly, and professional service during all Drive Up & Go interactions * Address customer questions, substitutions, and service concerns promptly and effectively * Promote a customer‑first culture focused on accuracy, speed, and courtesy Team Leadership & Training * Support hiring, onboarding, training, and coaching of D.U.G associates * Assign daily tasks and adjust staffing based on order demand and volume * Lead by example to reinforce accountability, teamwork, and productivity * Assume full department leadership responsibilities in the D.U.G Manager’s absence Performance & Productivity * Assist in monitoring key performance indicators such as order accuracy, pickup times, and labor efficiency * Identify opportunities to improve workflow, processes, and team performance * Support initiatives to grow online sales and enhance customer satisfaction Safety & Compliance * Ensure compliance with food safety, sanitation, and workplace safety standards * Promote proper lifting techniques and safe equipment use * Maintain a clean, organized, and efficient staging and pickup area Qualifications * Previous retail, e‑commerce, or supervisory experience preferred * Strong customer service and communication skills * Ability to lead, train, and motivate associates in a fast‑paced environment * Strong organization, time‑management, and problem‑solving skills * Ability to work flexible schedules including early mornings, evenings, weekends, and holidays * Ability to stand, walk, lift, bend, and work in varying temperatures Core Competencies * Leadership and teamwork * Customer experience focus * Accuracy and attention to detail * Time management and adaptability * Operational execution Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

The Assistant Home Shopping Manager oversees daily e-commerce operations, including order picking, staging, and customer pickup execution. They also provide team leadership by training associates, monitoring performance metrics, and ensuring compliance with safety and quality standards.