Assistant Home Shopping Manager at Albertsons Companies

Argyle, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order fulfillment, Team leadership, Customer service, Inventory management, Coaching, Workflow management, Problem-solving, Communication, Time management, Safety compliance, Food handling, E-commerce operations, Retail operations, Task prioritization, Data reporting

Industry

Retail

Description

Position Summary The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing Drive Up & Go operations to ensure accurate order fulfillment, on‑time pickup, excellent customer service, and compliance with company standards. This role helps lead associates, manage workflow, and support performance goals while delivering a fast, friendly, and reliable omnichannel experience. Key Responsibilities * Support daily Drive Up & Go operations, including order picking, staging, dispensing, and customer handoff * Assist in supervising and coaching D.U.G. associates to ensure accuracy, speed, and service excellence * Ensure orders are fulfilled following quality, substitution, and freshness standards * Monitor order volume, pickup times, and associate productivity throughout the day * Support labor planning and task prioritization to meet service level expectations * Maintain organization, cleanliness, and safety of D.U.G. staging and pickup areas * Address customer questions, concerns, and service recovery issues promptly and professionally * Support execution of company D.U.G. programs, processes, and technology tools * Step into operational leadership responsibilities in the D.U.G. Manager’s absence Associate Leadership & Development * Lead by example to promote accountability, teamwork, and customer‑focused behaviors * Assist with onboarding and training of new D.U.G. associates * Provide coaching and feedback to reinforce accuracy, efficiency, and service standards * Encourage associate engagement and continuous improvement Operational & Compliance Focus * Ensure adherence to all company policies, safety standards, and food handling practices * Support proper use of handheld devices, systems, and D.U.G. technology * Ensure accurate completion of required logs, documentation, and reporting Qualifications * Previous D.U.G., e‑commerce, front‑end, grocery, or retail experience preferred * Prior leadership or supervisory experience preferred * Strong organizational, communication, and problem‑solving skills * Customer‑focused mindset with attention to detail and urgency * Ability to perform effectively in a fast‑paced, time‑sensitive environment Physical & Scheduling Requirements * Ability to stand, walk, bend, push carts, and lift within company guidelines * Ability to work indoors and outdoors as needed for order dispensing * Flexible availability including mornings, evenings, weekends, and holidays Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

The Assistant Home Shopping Manager oversees daily Drive Up & Go operations to ensure accurate order fulfillment and timely customer service. This role also involves supervising associates, managing workflow, and maintaining safety and cleanliness standards in the pickup area.