Job Description:
MKTG Sports & Entertainment is a global integrated agency that harnesses the power of sports and entertainment to impact human behaviour through meaningful marketing solutions and experiences. Our key differentiator is “knowing people better than anyone else” and using deep consumer insights to establish powerful connections between sports properties and brands.
Across strategy, measurement, content, hospitality and events, we connect the sports and entertainment industry and companies around the work to deliver meaningful marketing solutions and experiences that are truly differentiated. The experiences that we create engage customers, build memorable brands and deliver value.
We are part of Dentsu Sports International, a newly formed global sports network comprised of MKTG Sports & Entertainment and Dentsu Sports, a leading sports rights holder including federations, leagues, events, teams, and venues.
The Role:
The Guest Engagement team work closely with clients to provide best in class guest management for live event experiences. This role revolves around building strong client relationships, understanding the needs of the guests, managing their guest journeys, managing tickets and hospitality passes and helping to build the best event experience possible.
The ideal candidate will have a high attention to detail, a willingness to pitch in, and a desire to learn more about the events industry.
Key Responsibilities:

Guest Engagement:

• Support the team with basic admin and work with the team to deliver key projects.
• Data entry and management.
• Managing tickets and hospitality passes for events.
• Establish, develop, and maintain relationships with key clients.
• Build understanding of key platforms and systems.
• Develop an understanding of how Guest Engagement fits into the wider sponsorship offering.

Client Servicing/Account Management:

• Establish, develop, and maintain relationships with key clients.
• Respond in a timely and accurate manner to client requests for information, working seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.
• Attend and coordinate client meetings and updates.
• Carry out client competitive research from time to time working with our insights team.
• Develop an understanding of a client’s businesses, how they make money and the role of sponsorships within their business.

Project Management:

• Support the team with all aspects of client campaigns/projects, from basic admin to campaign support and ideation.
• Participate in and help to coordinate creative brainstorms where required
• Work with the team on delivering multiple successful and profitable client projects whilst exceeding brief expectations / objectives.
• Coordinate status updates with rights holders and clients circulating meeting agendas, participate and contribute in the discussion.

Administration:

• Support with team administration such as booking of travel, handling expenses and invoices, arranging meetings etc.
• Coordinating finance requirements on projects using company systems and processes effectively (have knowledge on how to set up job numbers, estimates etc.)
• Complete timesheets and other day to day admin tasks timely and accurately.

Culture & Values:

• Contribute to agency culture by getting involved in company / team initiatives.

Business Growth:

• Assist and help where required on new business opportunities.

Marketing:

• Support our agency marketing with research etc.
• Contribute to marketing / promotion of the agency on platforms like social media.

Self-Development:

• Proactively take interest in industry news and share knowledge / the latest with the wider team.
• Seek out and actively learn new skills (through relevant training, webinars etc.) to develop and increase knowledge.
• Plan and agree short- and long-term goals with your line manager, drive your own career development.

Inclusion and Diversity:
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
About dentsu:
Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
About our benefits:
We offer everything you would expect from a large company – like 25 days’ holiday plus your birthday off – and a few additions, like 2 paid volunteering days each year to support charitable causes and 3 wellness days per year.
We also provide pension contributions, life assurance, private health care, income protection, critical illness cover, travel season ticket loans, a cycle to work scheme, free eye tests and a whole host of great local and national discounts from leading retailers that you’ll have access to as an employee. You’ll have a hybrid working schedule where you can flex your start and finish times.
Visit our Entry-level hub here:
https://www.dentsu.com/uk/en/early-careers
Location:
London
Brand:
Mktg Sports
Time Type:
Full time
Contract Type:
Permanen

Please refer the Job description for details