Company Description
Recognized as the #2 Best Canadian Hotel in Travel + Leisure’s 2024 World’s Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city’s sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property’s prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Fluency in English (verbal & written) essential
• High school diploma preferred, or equivalent
• Housekeeping environment
• Proven training skills
• Experience with hotel Property Management System, Micros-Fidelio desirable
• Proven ability to help motivate change
• Must be proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
• Impeccable grooming and presentation
  Additional Information

• Acts as the key contact for the Room Attendants, ensuring information is communicated, procedures are in place, standards are met and challenges are resolved
• Inspects VIP arrivals and stayovers, All Accor Members arrivals and follows up on special VIP and FPC requests
• Performs routine inspections on Room Attendants, relating to corporate room standards and provides assistance or support to make necessary corrections
• Handles general inquiries by Room Attendants regarding guest requests and may provide information concerning daily operation of overall housekeeping department.
• Assist the Senior housekeeper with daily duties to ensure efficiency and effectiveness of the housekeeping operation
• Ensures Fairmont standards are met and exceeded
• Other duties as assigned
• Hourly pay rate of $ 25.26 to $28.87
  Qualifications