Assistant Housekeeper at IHG Career

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Housekeeping Operations, Inventory Management, Quality Control, Guest Experience Management, Training and Development, Scheduling, Property Management Systems, Leadership, Attention to Detail, Multitasking, Organizational Abilities

Industry

Hospitality

Description

Your Day To Day Operational Oversight: * Supervise daily housekeeping operations, including room cleaning, public area maintenance, and laundry / linen services. * Ensure adherence to cleanliness standards and brand requirements. Staff Supervision and Training: * Manage and guide housekeeping staff, such as Room Attendants, Public Area Attendant, and Laundry / Linen Attendant. * Conduct training sessions to improve skills, ensure compliance with safety protocols, and maintain service quality. Guest Experience: * Handle guest requests, complaints, and feedback professionally. * Ensure rooms and public areas meet guest expectations, especially for VIP, IHG Ambassador & Handle with Care guests. * Deliver IHG True Hospitality by Inspire and lead the team to provide exceptional service, ensuring all guests feel welcomed and valued. * Drive Guest HeartBeat, continuously monitor guest feedback and satisfaction, using insights to enhance service and guest experiences. Inventory and Supplies: * Monitor housekeeping supplies, linens, and equipment, conduct monthly inventory. * Place orders for inventory restocking and maintain cost control. * Conduct and monitor monthly / quarterly linen inventory Administrative Duties: * Schedule staff shifts and ensure adequate staffing levels. * Assist in performance reviews and maintain employee records. * Maintain and update administrative data, including monthly production and revenue reports, inventory, and consumption reports. Receive, record, and distribute various reports to ensure smooth operation. Quality Control: * Conduct inspections of rooms, public areas, and heart-of-house spaces. * Implement and oversee quality assurance programs such as IHG Way of Clean & IHG Way of Deep Cleaning * Drive and monitor the yearly On-Site Quality Evaluation, ensuring housekeeping operations align with IHG brand standards Collaboration: * Work with other departments (Front Office, Engineering, Food & Beverage) to ensure seamless operations. * Support the Executive Housekeeper in departmental meetings and strategic planning. Special Projects: * Assist in planning for special events, project or periods of high occupancy. * Handle unexpected challenges, like emergency cleaning or staff shortages. What We Need From You * High school diploma or equivalent; a degree or certification in hospitality management or related field is a plus. * At least 2 years of experience in a housekeeping role, with at least 1 year in a position within a hotel or hospitality environment. * Experience in overseeing daily housekeeping operations, including cleaning, room turnover, and managing housekeeping staff. * Proficiency with property management systems (e.g., Opera, HubOs) and basic office software (e.g., Microsoft Office). * Strong leadership and team management skills * Excellent attention to detail and organizational abilities. * Ability to work under pressure and multitask effectively.

Responsibilities

Supervise daily housekeeping operations, including room cleaning, laundry services, and public area maintenance to ensure brand standards. Manage and train staff while monitoring guest feedback and inventory to enhance the overall guest experience.