Assistant Housekeeping Manager at Accor

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Scheduling, Task Allocation, Inspections, Inventory Management, Staff Training, Mentoring, Health And Safety Protocols, Operational Efficiency, Guest Satisfaction, Complaint Handling, Budget Planning, Cost Control, Performance Metrics, Technology Systems Management, Vendor Coordination, Problem-Solving

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Assist in managing daily housekeeping operations, including staff scheduling and task allocation Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests Oversee inventory management of cleaning supplies and linens Train and mentor housekeeping staff on proper cleaning techniques and customer service standards Implement and maintain health and safety protocols in line with local regulations and company policies Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction Handle guest complaints and feedback professionally and efficiently Participate in budget planning and cost control measures for the housekeeping department Support the Executive Housekeeper in administrative tasks and reporting Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed Qualifications Proven experience in housekeeping management, preferably in a luxury hotel or resort setting Strong organizational and leadership skills with the ability to manage and motivate a diverse team Excellent communication skills in English, both verbal and written Proficiency in hospitality management software and MS Office suite In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards Understanding of inventory management and cost control principles Familiarity with health and safety regulations in the hospitality industry Strong problem-solving skills and ability to make decisions under pressure Customer-focused mindset with a commitment to delivering exceptional guest experiences Ability to work flexible hours, including weekends and holidays Multilingual abilities Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Housekeeping Manager will assist in overseeing daily housekeeping operations, including scheduling staff, allocating tasks, and conducting regular inspections to uphold cleanliness standards across guest rooms and public areas. This role also involves coordinating with other departments, managing inventory, and training staff on proper techniques and customer service.