Assistant Housekeeping Manager at Accor

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

70000.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Leadership, Attention To Detail, Guest Relations, Coordination, Inventory Management, Team Management, Training, Cost-Effective Operation, Productivity Benchmarking

Industry

Hospitality

Description

Company Description Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World! Due to a internal transfer we are now seeking a dedicated and detail-oriented Assistant Housekeeping Manager to support our housekeeping operations and help ensure we deliver an exceptional experience for every guest, every stay. Job Description As a key member of the housekeeping leadership team, you’ll assist the Executive Housekeeper in managing all aspects of the department, ensuring the highest standards of cleanliness and comfort across guest rooms, public areas, and back-of-house spaces. This is your opportunity to contribute to a professional and cost-effective operation while growing your career with one of the world’s leading hotel brands. Responsibilities: Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet brand standards. Implement and maintain Accor's housekeeping systems, procedures, and productivity benchmarks. Address guest inquiries and complaints efficiently and professionally, informing relevant management as needed. Coordinate with the hotel's laundry provider to uphold high-quality laundering and service standards. Oversee and maintain proper use and servicing of housekeeping equipment. Step in to lead the department during the Executive Housekeeper’s absence. Support continuous improvement initiatives to enhance service quality, revenue, and operational efficiency. Flexibility to work various shifts, including evenings, weekends, and holidays. Salary NZD $67,000 - NZD $70,000 per annum Qualifications Minimum 2 years experience in a supervisory role or housekeeping manager role in smaller property within hotel housekeeping. Strong organizational and leadership skills. Excellent attention to detail and a commitment to maintaining high standards. Ability to handle guest concerns with tact and professionalism. Knowledge of housekeeping equipment, inventory systems, and laundry operations. A proactive and hands-on approach to team management and training. Additional Information Why work for Novotel, Queenstown? Staff meals provided while on shift Uniforms, washed and laundered daily. Learn your Way - Access to our Accor Academy so you can Earn while you Learn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Accor's Parental Leave Scheme Access to our Employee Assistance Program Full Time 40 hours per week Place of Employment will be Novotel Queenstown Lakeside Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Housekeeping Manager will support the Executive Housekeeper in managing all aspects of the department, ensuring the highest standards of cleanliness across guest rooms, public areas, and back-of-house spaces. Key duties include supervising daily operations, implementing brand systems, addressing guest concerns, and coordinating with the laundry provider.