Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.
Along our journey, we’ve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Cafe Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.
We’re made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. We’re proud to be a part of the CitySuites story.
As the Assistant Housekeeping Manager, you will support the Management team in overseeing the daily operations of the housekeeping department. You are responsible for ensuring the cleanliness, organisation, and maintenance of guest rooms, public areas, and back-of-house spaces, as well as supervising the housekeeping team. You will provide leadership, training, and administrative support to maintain high standards of cleanliness and guest satisfaction.
This role plays an essential role in ensuring that housekeeping operations run smoothly and efficiently, maintaining high standards of cleanliness and guest satisfaction.

COMPETENCIES AND SKILLS:

• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong knowledge of housekeeping operations, cleaning techniques, and health and safety standards.
• Excellent organisational and time-management skills with the ability to manage multiple tasks.
• Leadership skills with the ability to motivate and manage a team effectively.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Proficiency in basic administrative tasks, including inventory management and staff scheduling. Computer skills (e.g., Microsoft Office, Omni)
• Problem-solving skills and the ability to handle guest complaints or issues with tact and professionalism.
  Job Types: Full-time, Permanent
  Work Location: In perso

Team Supervision & Support:

• Supervise and support the daily activities of the housekeeping team.
• Assist in managing staff schedules and ensure proper staffing levels to meet operational needs, especially during peak periods.
• Train new team members on cleaning procedures, safety protocols, and company standards.
• Monitor employee performance, providing feedback and conducting performance appraisals in collaboration with the Operations Manager.
• Motivate and maintain morale within the housekeeping team, promoting a positive working environment.

Quality Control & Standards:

• Inspect rooms, corridors, and public areas to ensure cleanliness standards are met consistently.
• Address any cleaning deficiencies or issues immediately and take corrective actions as needed.
• Ensure that all rooms are serviced according to the established procedures, including thorough cleaning, replenishing amenities, and maintaining high standards of presentation.
• Oversee deep cleaning operations when necessary, ensuring guest rooms and public spaces are thoroughly cleaned and maintained.

Inventory & Supplies Management:

• Assist in the management of housekeeping inventory, including linens, cleaning supplies, guest amenities, and equipment.
• Order supplies as necessary and ensure proper storage and handling of cleaning agents and equipment to maintain safety and efficiency.
• Monitor stock levels to ensure that inventory is used efficiently and avoid overstocking or running out of essential supplies.
• Coordinate the timely replacement or repair of damaged linens, furniture, or other items in guest rooms and public areas.

Health & Safety Compliance:

• Ensure that housekeeping operations comply with health and safety regulations, including proper handling, storage, and disposal of cleaning chemicals.
• Enforce the use of personal protective equipment (PPE) where required and ensure all staff are trained on safety protocols.
• Monitor cleanliness and hygiene standards to meet local health and safety codes and hotel policies.
• Oversee the housekeeping team’s adherence to proper sanitation practices, especially in high-traffic areas or during special cleaning procedures (e.g., after renovations or events).

Guest Satisfaction & Requests:

• Address guest complaints or special requests related to housekeeping, working with the team to resolve issues promptly.
• Ensure that rooms and public areas are maintained to the highest standard to meet guest expectations.
• Respond to guest requests for additional amenities, room changes, or special cleaning services in a timely manner.

Administrative & Reporting:

• Maintaining accurate records, including room cleaning status, staff attendance, inventory, and supply usage.
• Prepare reports on department performance, including staffing levels, room status, and inventory.
• Assist in preparing departmental budgets, managing labour costs, and tracking expenses related to housekeeping operations.
• Handle administrative duties, such as completing work orders, processing room inspections, and logging maintenance issues for follow-up.

Training & Development:

• Train housekeeping team on best practices for cleaning, guest service, safety, and efficiency.
• Conduct refresher training for staff to keep them updated on new procedures, technologies, or health and safety regulations.
• Provide mentorship and support to staff, helping them develop professionally and improve their performance.

Collaboration with Other Departments:

• Work closely with the front desk, maintenance, and other departments to ensure smooth coordination and effective communication.
• Help ensure that room statuses are updated in real time so the front desk team can manage guest arrivals and departures.
• Assist with special requests from guests, such as organising extra cleaning services or coordinating with maintenance for room repairs.