Description
Nestled at the base of majestic Snowmass Mountain, Viceroy Snowmass is a luxury resort offering unparalleled experiences in the heart of the Colorado Rockies. Renowned for its exceptional service, sophisticated accommodation, and world-class amenities, Viceroy Snowmass provides an unforgettable escape for discerning travelers. We are committed to maintaining the highest standards of quality and creating a safe, secure, and pristine environment for our guests and team members.

POSITION SUMMARY:

As the Assistant Housekeeping Manager, you will play a pivotal leadership role in supporting the strategic and day-to-day operations of the Housekeeping Department. This position is ideal for a proactive, detail-oriented professional with a passion for luxury hospitality and a proven ability to lead high-performing teams. You will ensure the highest standards of cleanliness, safety, and guest satisfaction while fostering a culture of excellence, accountability, and continuous improvement.

GUEST EXPERIENCE & SERVICE RECOVERY

• Respond promptly to guest requests and concerns, ensuring swift resolution and follow-up.
• Collaborate with Front Office and Concierge teams to deliver seamless, personalized service.
• Uphold Viceroy’s commitment to guest satisfaction through proactive service and attention to detail.

QUALIFICATIONS

• Minimum 2 years of housekeeping experience in a luxury hotel or resort, with at least 1 year in a supervisory or managerial role.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of cleaning techniques, safety protocols, and hospitality standards.
• Proficiency in property management systems (PMS) and Microsoft Office Suite preferred.
• High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
• Ability to work flexible hours, including weekends and holidays.
  Location: Base Village, Snowmass Village CO
  Start Date: 08/11/2025
  Employment Status: Full Time, Year Round

PHYSICAL REQUIREMENTS:

• Ability to stand, walk, and bend for extended periods.
• Capable of lifting up to 25 pounds.
• Comfortable working with cleaning chemicals and in various environmental conditions.