JOB OVERVIEW

We are seeking a dedicated and detail-oriented Assistant Housekeeping Supervisor to join our team. Supports the Executive Housekeeper in daily operations to ensure units, common areas, and amenities are spotless, safe, and guest-ready by check-in time. Leads and coaches room attendants and housepersons, conducts inspections, coordinates inventory/linen flow, and partners with Front Desk and Engineering to deliver an excellent guest/owner experience. The ideal candidate will have a strong background in housekeeping management and a passion for maintaining high standards of cleanliness and organization. This role is essential in ensuring that our facilities meet the expectations of our guests and uphold the reputation of our establishment.

REQUIREMENTS

• Proven experience in housekeeping management or supervisory role within the hospitality industry.
• Strong knowledge of cleaning techniques, floor care, industrial cleaning, and janitorial practices.
• Excellent organizational skills with attention to detail in maintaining cleanliness standards.
• Ability to lead a team effectively while fostering a positive work environment.
• Previous hotel or resort experience is highly desirable; custodial experience in various settings is also beneficial.
• Strong communication skills to interact effectively with staff and guests.
• A commitment to providing exceptional hospitality services.
  Job Type: Full-time
  Pay: $20.00 - $22.00 per hour
  Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Conduct pre-shift huddles; assign balanced boards by building/floor/section using the PMS/housekeeping app.
• Flex staffing for call-outs and unexpected departures; re-prioritize “rush” and VIP/owner requests.
• Inspect cleaned units and common areas using a standardized QA checklist; release rooms/units in PMS only when standards are met.
• Provide on-the-spot coaching, remediation, and follow-up inspections.
• Lead same-day turn process; monitor progress to ensure unit readiness by check-in time.
• Coordinate with Front Desk on room status, discrepancies, and early arrivals/late departures.
• Respond to service recovery needs (missed items, amenity restocks, mid-stay cleans) within target response times.
• Handle owner preferences and communicate special instructions to attendants.
• Train new hires on SOPs: cleaning sequence, chemical dilution, cart setup, bed-bug awareness, and key/radio control.
• Conduct periodic skills refreshers and cross-training (deep cleans, carpet/upholstery care).
• Maintain par levels; forecast needs by occupancy/season; oversee ordering, stocking, and rotation (FIFO).
• Audit amenity caddies and storage rooms; minimize waste and shrink.
• Enforce PPE use and SDS/chemical safety; keep closets secured and uncluttered.
• Report incidents, hazards, and biohazard/sharps discoveries per policy.
• Ensure carts, vacuums, and floor equipment are clean, functional, and logged.
• Create and track Engineering work orders for unit defects discovered during cleaning/inspection; verify corrections before releasing the unit.
• Schedule and verify deep cleans, periodic tasks (grout, caulk, vents, windows), and common-area projects.
• Maintain Lost & Found logs and chain of custody.
• Timekeeping oversight, attendance documentation, and input for performance evaluations and hiring.
• Produce daily reports: room status, inspection results, productivity, and labor vs. plan
• Supervise and coordinate the daily activities of housekeeping staff to ensure efficient operations.
• Address guest inquiries or complaints regarding housekeeping services promptly and professionally.