Job Description

Roles & Responsibilities

We are seeking an experienced Assistant Human Resources Manager – Talent & Culture to join our hotel team. The ideal candidate will have proven HR experience in a 5-star hotel environment, with strong expertise in recruitment, talent development, employee engagement, and employee retention.

This role will focus exclusively on building a strong talent pipeline, developing employees, strengthening engagement, and supporting a positive employee experience. The position will not be responsible for day-to-day HR operations, payroll, employee administration, or other operational HR activities.

Desired Candidate Profile

Talent Acquisition & Recruitment

• Lead end-to-end recruitment for hotel positions across all departments.
• Partner with department heads to understand manpower requirements and hiring needs.
• Develop effective sourcing strategies to attract qualified hospitality professionals.
• Manage job postings, candidate sourcing, screening, interviews, and selection processes.
• Build and maintain a strong talent pipeline for current and future vacancies.
• Develop relationships with hospitality schools, recruitment agencies, and other talent sources.
• Ensure a positive and professional candidate experience throughout the recruitment process.
• Monitor recruitment timelines and support timely closure of vacancies.
• Maintain recruitment reports and track key recruitment metrics.

Talent Development

• Identify employee development needs in collaboration with department heads.
• Support the implementation of talent development and career growth initiatives.
• Coordinate training and development programs based on identified employee and business needs.
• Support succession planning and internal career development initiatives.
• Identify high-potential employees and support talent development plans.
• Encourage internal mobility and career progression opportunities.
• Support performance development discussions and employee growth initiatives.

Employee Engagement

• Develop and implement employee engagement initiatives and activities.
• Conduct employee engagement surveys and support action planning based on feedback.
• Organize employee recognition and appreciation initiatives.
• Promote a positive and inclusive workplace culture.
• Build strong relationships with employees across all departments.
• Identify engagement concerns and work with management to address them.
• Support employee communication and culture-building initiatives.
• Coordinate employee activities, celebrations, and hotel engagement events.

Employee Retention & Employee Experience

• Develop initiatives to improve employee retention and reduce turnover.
• Monitor employee feedback, engagement levels, and retention trends.
• Conduct or support stay interviews to understand employee needs and concerns.
• Analyse exit interview feedback and identify recurring retention challenges.
• Work with department heads to identify factors affecting employee satisfaction and retention.
• Recommend initiatives to improve the overall employee experience.
• Support a strong onboarding experience in coordination with the HR Operations team.
• Promote a culture that encourages employee growth, recognition, and long-term engagement.

HR Business Partnership

• Partner with department heads to understand people-related challenges and talent requirements.
• Provide guidance on recruitment, employee development, engagement, and retention matters.
• Support managers in creating a positive employee experience within their departments.
• Prepare HR reports and presentations related to recruitment, engagement, talent development, and retention.
• Track and report key HR metrics such as turnover, retention, time to hire, recruitment status, engagement, and internal promotions.

Candidate Profile

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Minimum 5 years of HR experience, preferably with experience in 5-star hotel.
• Strong experience in hospitality recruitment and talent acquisition.
• Proven experience in employee engagement and retention initiatives.
• Experience in talent development, training coordination, succession planning, and career development.
• Strong understanding of hotel departmental structures and hospitality workforce requirements.
• Excellent communication and interpersonal skills.
• Strong stakeholder management and relationship-building skills.
• Ability to work closely with department heads and senior management.
• Strong problem-solving and analytical skills.
• Proficiency in MS Office and HR systems.
•