Full job description

Assistant IT Manager

Job description:

About us

Yamanote Atelier is a Dubai-born Japanese bakery and café concept, blending authentic Japanese flavors with modern culinary artistry. Since its establishment, Yamanote has built a reputation for its signature breads, pastries, and premium café offerings, crafted with the highest quality ingredients and a passion for excellence.

Role Overview:

The Assistant IT Manager is responsible for assisting in the coordination, maintenance, troubleshooting, and support of all IT systems, hardware, software, networks, and related technology assets. The role supports the smooth operation of the company's IT infrastructure across all departments and outlets.

Key Responsibilities:

1. Assist in implementing and maintaining the company's IT policies and technology standards.

2. Support the analysis of business requirements and recommend appropriate technical solutions.

3. Assist in maintaining the organization's IT infrastructure to ensure efficiency and reliability.

4. Support the implementation of IT projects and monitor project timelines.

5. Assist in conducting system testing and audits to ensure proper functionality.

6. Help maintain disaster recovery plans, backup procedures, and information security controls.

7. Support the implementation of IT policies, procedures, and best practices.

8. Assist in monitoring the IT budget and controlling IT-related expenses.

9. Install, configure, and maintain computers, printers, POS systems, and other IT equipment.

10. Install and update operating systems, software applications, and security patches.

11. Administer email accounts, antivirus software, and user access permissions.

12. Troubleshoot hardware, software, network, internet, and email-related issues.

13. Provide first-level and second-level IT support to all departments and restaurant outlets.

14. Coordinate with vendors regarding hardware, software, licensing, and technical support.

15. Assist in evaluating and recommending new hardware and software solutions.

16. Maintain IT service standards and ensure timely resolution of support requests.

17. Provide technical assistance and guidance to employees on the proper use of IT equipment and applications.

18. Analyze reported IT issues and implement appropriate corrective actions.

19. Ensure the security and confidentiality of company data and information systems.

20. Conduct user orientation and basic training for new software, hardware, and IT procedures.

21. Perform daily, monthly, and yearly backup of company servers and databases.

22. Install, configure, upgrade, and maintain IT assets based on business requirements.

23. Conduct periodic inspections and preventive maintenance of all company IT assets.

24. Maintain and troubleshoot computers, servers, telecommunication systems, internet connections, CCTV, printers, biometric devices, and other IT equipment.

25. Maintain proper inventory records of IT assets, software licenses, and warranties.

26. Ensure compliance with software licensing requirements.

27. Monitor system performance and recommend improvements to enhance security, efficiency, and reliability.

28. Assist in maintaining cloud services, servers, and backup systems.

29. Support website maintenance and software updates as required.

30. Prepare IT documentation, maintenance reports, and inventory records.

31. Ensure compliance with company Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).

32. Perform other IT-related duties assigned by Management.

Requirements:

· Bachelor's Degree in Information Technology, Computer Science, or a related field.

· Minimum of 2–3 years of relevant experience in IT support, systems administration, or a similar role.

· Knowledge of computer hardware, software, networking, Windows operating systems, Microsoft 365, and basic server administration.

· Experience supporting POS systems, CCTV, and restaurant or retail IT systems is an advantage.

· Strong troubleshooting and problem-solving skills.

· Good communication and interpersonal skills.

· Able to work independently and collaboratively with different departments.

• · Organized, detail-oriented, and able to manage multiple tasks effectively.