Assistant Learning & Development Manager
542796

People & Culture

Full time
Emirates Palace Mandarin Oriental, Abu Dhabi
Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Learning & Development Manager to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.

• Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
• Supporting all efforts to enliven our Company’s Mission, Values and Legendary Quality Experiences throughout the hotel.
• Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
• Coordinate, execute and follow up on all training activities within the hotel.
• Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
• Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
• Assist in facilitation of continuous customer service training as outlined by LQEs, Forbes, etc. on a needful basis.
• Managing the train tracker with all compliance and mandatory trainings for different levels.
• Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
• Managing online learning through the Loop platform.
• Mindful on training expenses to meet the hotel’s needs while remaining within budget guidelines.
• Always maintaining orderliness and cleanliness of the office and the hotel training Room/training venue.
• Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
• Provide support and development of departmental trainers as required.
• Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
• Assist in initiating all colleague recognition initiatives.
• Taking ownership to perform any additional duties assigned by the Director of L&D and L&D Manager, and continuously support People & Culture initiatives.
• Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.