Assistant Learning & Development Manager at Radisson Hotel Group

Garut, West Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, People Development, Human Resources Strategies, Talent Management, Guest Satisfaction, Communication, Attention To Detail, Collaboration, Multi-tasking, Hospitality

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description Charm, love to train, care for people development? At RHG, your role participates in the development of Human Resources strategies which are aligned with the overall objectives of the Hotel, develops and implements strategies for Department, monitoring and implements training plans which are aligned with the Hotel’s business strategies As an individual, your uniqueness embrace and explore the growth for our Moment Makers and the chance to create memorable moments. We are dedicated to create a work environment aligned with Brand’s culture by conducting talent and management skills training, conducts talent and management skills training and follows-up with participants to assess utilisation of new skills, and ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly As the Assistant Learning & Development Manager, you will keep Yes I Can! service and 100% Guest satisfaction alive within the Hotel. Creates 100% guest satisfaction is by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Qualifications Collaborate effectively with other hotel employees and managers to ensure teamwork Able to effectively conduct learning and development activities Achieve training scores by conducting and assigning training within the department Proven track record in a similar role to demonstrate excellent standards A multi-tasker is satisfied by challenge Strong training abilities Excellent communication abilities and attention to detail Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Golf & Convention Center Batam

Responsibilities

This role involves participating in the development and implementation of Human Resources strategies aligned with hotel objectives, focusing heavily on developing and executing training plans for staff development. The manager will ensure the 'Yes I Can!' service ethos is maintained by conducting talent and management skills training and following up on skill utilization.