Assistant Manager at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Style, Leadership Skills, Team Development, Team Motivation, Guest Arrivals, Departures, Check In/Out Processes, Staff Supervision, Loyalty Incentives, Procedure Review, Procedure Implementation, Communication, Guest Needs Handling, Complaint Resolution, Shift Handover Procedures, Hotel Operations

Industry

Hospitality

Description

Company Description Ibis Melbourne Hotel & Apartments are looking for a Part time Assistant Manager to join this ever thriving and exciting environment. The Hotel has 250 rooms, Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets. At Ibis Melbourne Hotel & Apartments, our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO! Job Description Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will: Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards. Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met. Provide loyalty incentives, whilst applying a creative lens that is ambitious & “out-of-the-box” Review and implement Procedures Communicate with Hotel Manager on all matters regarding guest services & hotel operations. Supervise shift handover procedures. Coordinate and communicate with other hotel departments as required regarding general administration and operations issues. Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently. Qualifications A natural, bright and bubbly customer service style that sets you apart from the rest. Previous experience in the hotel industry/Assistant Manager role or similar role. Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious. Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage, Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Assistant Manager is responsible for supervising the smooth and efficient daily operation of the Front Desk, ensuring all guests receive an optimum level of service and care. This involves overseeing guest arrivals and departures, managing staff tasks, applying loyalty incentives, and communicating operational matters with the Hotel Manager.