Assistant Manager at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel operations management, Team leadership, Guest experience enhancement, Conflict resolution, Staff training, Health and safety compliance, Communication, Proactive problem solving, Customer service

Industry

Hospitality

Description

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged. Job Description About you You are the ultimate guests' champion with a keen eye for detail and a strong sense of reliability. Always polished and professional, you bring a dash of charisma to the team, easily communicating and connecting with others to create a positive, collaborative vibe that makes everything run smoothly. You're a confident driver, holding an Australian Full driver's licence or probationary licence (P2) and have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria. What you will be doing? Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day. Be proactive and resourceful when attending to guest requests. Take initiative to ensure that interactions with our customers are positive and productive. Have the necessary skills and training to actively resolve complaints and challenges presented by customers. Provide guidance, support training and leadership to all employees. Monitor training and offer guidance to employees whilst on shift. Assist in all areas of the hotel during peak times to eliminate potential issues. Responsibility for the health and safety of all patrons, guests and staff members. Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays. Australian driver licence and RSA certificate required. Additional Information Our Hotel The Novotel & ibis styles Melbourne Airport is a new dual-branded property that opened its doors on 1 July 2024. With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, this dynamic new development is just steps from Terminal 4, Melbourne Airport, offering convenience and comfort for travellers and professionals alike. Our guests can enjoy a selection of food & beverage venues: Boccata, meaning “mouthful” in Italian, celebrates the city’s migrant heritage and marries Italian favourites with local, contemporary touch. Amber State Taphouse & Kitchen is the ideal gathering place that celebrates the joy of getting together through the Aussie tradition of barbecue and beer – with craft beers on tap, wines, and cocktails. Small holdings featuring the classic Melbourne cafe culture with a range of delightful baked pastry treats, gourmet breakfast dishes, superb sandwiches and specialty coffee. In addition to our exceptional food and beverage venues, the Novotel & ibis styles Melbourne Airport features premier event spaces designed to accommodate everything from intimate meetings to grand receptions. Our elegant ballroom can host up to 480 guests for a cocktail-style event or 240 for a seated banquet and can be effortlessly divided into Ballroom 1, 2, and 3, providing flexible configurations to suit any occasion, whether it’s a conference, workshop, product launch, or celebration. For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go. This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct. What is in it for you? Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face) ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide. Complimentary car parking. Mental health and well-being support initiatives. Access to our Employee Assistance Program. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Coordinate and manage daily hotel operations while leading and inspiring the team to enhance the guest experience. Ensure proactive service, resolve customer complaints, and maintain health and safety standards for all patrons and staff.