Assistant Manager at Accor

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk operations, Customer service, Team leadership, Problem-solving, Multitasking, Accounts receivable, Rostering, Inventory management, Administration, Communication, Opera Cloud, Staff motivation

Industry

Hospitality

Description

Company Description Ibis Budget Brisbane Airport is seeking a hands-on, energetic Assistant Manager to join our fast-paced and ever-evolving hotel environment. Located in the Brisbane Airport precinct in Hendra, our 93-room hotel is always on the move and this role is right at the heart of it. This is a highly customer-focused position where you will lead from the front, ensuring every guest has a seamless and memorable experience. You will thrive in a dynamic setting, confidently multitasking while keeping operations running smoothly. Job Description In this role, you will: Oversee the smooth and efficient daily operation of the Front Desk Deliver exceptional customer service and handle guest needs and concerns with professionalism and care Supervise, support, and motivate team members to meet brand service standards and procedures Communicate effectively with the General Manager on all aspects of guest services and operations Manage shift handovers to ensure continuity and clarity across the team Manage Accounts Receivable, ensuring timely follow-up and accuracy Assist with rostering, balancing operational needs with labour efficiency Complete regular stocktakes and monitor inventory levels Provide support with end of month processes, reporting and administration Qualifications Previous experience in an Assistant Manager or similar leadership role A genuine passion for customer service and creating memorable guest experiences Ability to multitask in a fast-paced environment Strong problem-solving skills with a proactive mindset Confident leadership style with a hands-on approach Strong communication and organisational skills Experience with Opera Cloud (desirable but not essential) Additional Information Overnight availability is required for this role On-site living options are available Access to the Accor Heartist Benefits Card, offering discounted accommodation and food & beverage worldwide Ongoing learning and development through the “Learn Your Way” Academy Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Assistant Manager will oversee daily front desk operations while delivering exceptional customer service and managing guest needs. They are also responsible for supervising team members, managing accounts receivable, and handling administrative reporting tasks.