ABOUT US

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.

GUEST EXPERIENCE

• Assist in implementing creative initiatives to inspire and motivate team members to provide guests with unique experiences.
• Interact with guests to gather feedback and build relationships, ensuring guest satisfaction is consistently enhanced.
• Collaborate with departments and managers to support initiatives aimed at reaching service standards and driving continuous improvement in the guest experience.
• Ensure compliance with legal and safety standards in all marine and activity programs, reporting issues or risks to the Manager.
• Proactively respond to guests’ needs—record preferences, manage requests, and address questions or concerns.

WHAT WE NEED FROM YOU

• Strong leadership and team management skills
• Demonstrated expertise in marine operations and guest activities in a similar environment.
• Senior First Aid, Oxygen, and CPR Certifications.
• Financial acumen with budget management experience.
• Knowledge of WHS policies and marine compliance requirements
• Formal marine qualifications are beneficial

Please refer the Job description for details