Assistant Manager: Airlie Beach Holiday Park at My NRMA

Airlie Beach, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accommodation Experience, Administration Skills, Team Management, Rostering, Customer Service, Communication Skills, Problem Solving, Flexibility, Attention to Detail, Food & Beverage Knowledge, Leadership, Guest Experience, Safety Awareness, Organizational Skills, Positive Attitude, Hands-On Approach

Industry

Travel Arrangements

Description

Company Description With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. Few places are as beautiful and the as the wild and wonderful Whitsunday Coast, and NRMA Airlie Beach Holiday Park is at its heart. This is a family and pet friendly tropical paradise. It offers a resort style pool and splash park, an onsite café and a diverse range of accommodation options to suit every traveller’s needs. Job Description FULL TIME | Commencing 5th January 2026 Dreaming of swapping your morning commute for palm trees, sea breezes, and the sound of happy holidaymakers? At NRMA Airlie Beach, paradise isn’t just a place, it’s your new workplace! As our new Assistant Manager, you’ll be the right-hand captain of our tropical ship, ensuring smooth sailing across all areas of our sun-soaked resort. To set you up for success, you’ll initially spend three days each week in Reception and two days in the Assistant Manager role, learning the ins and outs of front office operations, accommodation systems, and troubleshooting guest queries. Your full-time roster will include Saturdays, Sundays, three weekdays, to provide coverage for the Park Managers days off. You will have one weekend off per month to enjoy the Whitsundays lifestyle. Your varied responsibilities will include: Reception Operations: Master front office procedures, guest check-ins and check-outs, and troubleshooting common issues. Ordering for Housekeeping: Keep our linen cupboards as fresh as the ocean breeze and our supplies shipshape. Managing the Kiosk: Stock up on snacks, smiles, and all the essentials that keep our guests fuelled for fun. Stock Take Involvement: Channel your inner treasure hunter and keep track of our resort’s bounty. Operational Support: Be the go-to mate for the Park Manager and step up as skipper when they’re off-duty. Team Rostering & Recruitment: Help build a crew that’s as legendary as the Great Barrier Reef—organised, enthusiastic, and ready for adventure! Guest Experience: Deliver five-star service under the sun, supporting food & beverage and all things guest happiness. Safety & Leadership: Keep our paradise safe, fun, and running smoother than a sunset cruise. This role will grow and develop as the park does, offering opportunities to expand your leadership and operational skills. It is a perfect role for someone with accommodation experience (a must!), a knack for rostering, and a flair for food & beverage. If you’re a Front Office Manager ready to level up, or just keen for a role that grows as the park does, you’ll love this next chapter. What You’ll Bring Previous experience in accommodation (hotels, resorts, holiday parks, or tourism). If you know your way around a check-in and a pool towel, you’re our kind of person! Strong administration skills, with a keen eye for detail and efficiency. Proven experience managing teams and creating effective rosters. A sense of humour is essential for joining our fun-loving crew! Confident communicator with a sunny attitude, ready to roll up your sleeves and get amongst it. Hands-on, flexible, and passionate about making every guest’s stay a postcard-perfect memory. What’s In It for You? At Parks & Resorts, we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Progressive flexibility, leave, and well-being benefits to balance all of life’s priorities Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us Know You Belong We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. As part of our recruitment process, successful applicants will be required to complete pre-employment checks. Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

Responsibilities

As the Assistant Manager, you will oversee reception operations, manage housekeeping orders, and support the Park Manager. You will also be involved in team rostering, recruitment, and ensuring a high level of guest experience.