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Assistant Manager (B1) at EXL Talent Acquisition Team

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Experience, English Language Proficiency, International Voice Experience, Computer Navigation Skills, MS Office Familiarity, Business Concepts Knowledge, Decision Making, Objective Commitment, Transaction Handling, Quality Balancing, Self-discipline, Result Orientation, Adaptability, Listening Skills, Questioning Skills, Customer Service Focus

Industry

Business Consulting and Services

Description

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

Responsibilities

In this role, you'll ensure the achievement of assigned targets in alignment with SLAs while managing the lifecycle of claims. You'll also be responsible for maintaining transaction quality and controlling claim costs to minimize leakage.