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Assistant Manager-Back Office-Customer Service at EXL Talent Acquisition Team

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Gds System, Amadeus, Sabre, Apollo, Galileo, Booking, Ticketing, Refunds, Exchange Policies, Communication, Leadership, People Management, Process Excellence, Performance Monitoring, Coaching, Escalation Handling

Industry

Business Consulting and Services

Description

Proven experience in the Travel Domain with exposure to GDS system Amadeus, SABRE, Apollo, Galileo preferable in SABRE Strong understanding of travel operations, including booking, ticketing, refunds, exchange policies Excellent communication skills with strong leadership skills and people management skills Ability to manage operations in a fast paced, customer first environment

Responsibilities

The role involves leading and managing a team of at least 10 travel agents or support executives while overseeing daily contact center operations to ensure SLAs and KPIs are met. Responsibilities also include driving process excellence across various workflows like refunds and ticketing, monitoring performance, and handling escalations.