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Assistant Manager-Back Office-Customer Service at EXL Talent Acquisition Team

, , India -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GDS, Amadeus, Sabre, Apollo, Galileo, Travel Operations, Booking, Ticketing, Refunds, Exchange Policies, Leadership, People Management, Customer Service, Performance Monitoring, Coaching, Escalation Handling

Industry

Business Consulting and Services

Description

Proven experience in the Travel Domain with exposure to GDS system Amadeus, SABRE, Apollo, Galileo preferable in SABRE Strong understanding of travel operations, including booking, ticketing, refunds, exchange policies Excellent communication skills with strong leadership skills and people management skills Ability to manage operations in a fast paced, customer first environment

Responsibilities

Lead and manage a team of travel agents to ensure SLAs and KPIs are met within a contact center setting. Oversee daily operations across ticketing, refunds, and email servicing while handling escalations and reporting performance to leadership.