JOB SUMMARY

In this role, you will be managing alongside the manager in bar & lounge operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals.

• Manage the day-to-day activities of the lounge & bar schedule employees to ensure proper coverage, and plan and assign work. Communicate and enforce policies and procedures.
• Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job.
• Establish and implement appropriate service recovery procedures in order to ensure total guest satisfaction
• Create innovative programs and promotions to market special menu items and Support system-wide food and beverage programs. Monitor performance of such programs through analysis of guest feedback and financial results. Initiate corrective measures as needed. Conduct meetings to inform staff of special promotions, daily specials, and additional information.
• Establish and maintain procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc.in a timely and efficient manner, and (4) to minimize waste and breakage of glassware and Establish par levels for supplies and equipment. Establish procedures and timeframes for conducting inventory.
• Ensure that all bar equipment, including but not limited to sinks, taps, blenders, cash registers, is in proper operational condition and is cleaned on a regular basis. Ensure that all bar & lounge facilities are cleaned, and properly stocked according to anticipated business volumes. .
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned including assisting bar staff with their job functions during peak
• Manage guest queries in a timely and efficient manner.