ASSISTANT MANAGER, BARS & CONCESSIONS at The Corp.of Massey Hall & Roy Thomson Hall

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

60000.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Operations, Staff Management, Inventory Control, Financial Reconciliation, Customer Service Excellence, Vendor Coordination, Staff Scheduling, POS Systems, Health and Safety Compliance, Leadership, Budgeting, Performance Management

Industry

Performing Arts

Description

ASSISTANT MANAGER, BARS AND CONCESSIONS REPORTS TO: MANAGER, BARS AND CONCESSIONS DIRECT REPORTS: NONE DEPARTMENT: FOOD AND BEVERAGE LOCATION: DOWNTOWN TORONTO VACANCY STATUS: THIS POSTING IS FOR A CURRENT VACANCY ON OUR TEAM SALARY RANGE: $55K- $60K Application Deadline: June 12, 2026 ABOUT US The Corporation of Massey Hall and Roy Thomson Hall is a registered charity that operates two of Toronto’s most iconic venues: Roy Thomson Hall and Allied Music Centre—home to legendary Massey Hall, TD Music Hall, Allied Music Centre Theatre, Deane Cameron Recording Studio, and more. Guided by a professional management team and volunteer Board of Governors, the Corporation is dedicated to enriching communities through the cultural, social, and economic power of music. The Corporation is actively engaged in Artist Development and Education & Community Engagement initiatives as an investment in the next generation of artists and audiences. We offer a compelling Total Rewards package that includes competitive base pay, eligibility for an annual incentive program, Defined Contribution Pension plan, comprehensive Group Benefits, generous time-off policies, and opportunities for ongoing professional development. POSITION OVERVIEW The Assistant Manager, Bars and Concessions supports the planning and execution of bar and concession operations across multiple event spaces at both Massey Hall and Roy Thomson Hall. This role ensures all bar and concession areas are properly set up, staffed, and stocked, while providing on-site leadership to deliver seamless service during events of varying size, complexity, and overlapping schedules. Working closely with the Manager, the Assistant Manager fosters strong relationships with vendors, preferred suppliers, internal departments, and a diverse workforce of full-time, part-time, and contract staff to ensure exceptional patron service. Responsibilities include staff scheduling, training, and supervision; conducting pre-event briefings and post-event reporting; managing inventory and vendor coordination; and ensuring compliance with health, safety, and responsible alcohol service standards. The role also contributes to financial oversight through event settlements, inventory control, and departmental budgeting input, while supporting POS systems and operational reporting. Through proactive problem-solving, continuous improvement, and a strong focus on service excellence, the Assistant Manager helps deliver bar and concession operations that meet or exceed patron expectations. Key Responsibilities Operations & Event Execution * Support the planning and execution of bar and concession operations across multiple event spaces. * Ensure all bars and concession areas are properly set up, stocked, and staffed for each event, for both Halls, including Lounge(s), serveries, and vendor stock as appropriate or warranted. * Ensure staff are knowledgeable about the specifics of each event through briefings, both in advance and on the day of the event. * Provide on-site leadership during events and ensuring smooth service delivery. * Anticipate problems and initiate corrective action during events, keeping Management immediately informed of problems of a serious nature or having broad impact to the reputation or the liabilities of the organization. * Address and resolve patron and client/artist complaints in collaboration with other departments as required. * Conduct pre-event briefings and post-event wrap-ups, including reporting and operational follow-up. * Ensure that daily maintenance and cleaning of Bars and Concession equipment, Point-of-Sale (POS) system and related storage areas or lockers. * Maintain high standards of cleanliness, organization, and equipment readiness. Staff Management & Scheduling * Collaborate with Food & Beverage leadership to administer and track time-off requests and leaves of absence in alignment with organizational policies, ensuring consistent coverage and compliance. * Contribute, alongside leadership team members, to the development of event staffing schedules, ensuring appropriate coverage based on event size and complexity. * Work with the team to coordinate availability and assignments for part-time, contract, and event staff. * Supervise staff during events, providing real-time direction, coaching, and support. * Assist with recruitment, training, onboarding, and performance management for frontline staff. * Contribute to the annual Performance Reviews for the part-time staff. * Foster a positive, team-oriented work environment focused on service excellence. Financial and Inventory Oversight * Ensure product inventory controls are in place and being monitored and reconciled on a regular basis; coordinate with other management to ensure ongoing management of inventory to satisfy the demands of all events. * Execute settlements at event close, ensuring all financials are reconciled the same night and post-event reports are completed accurately. * Complete reports and administrative documentation in a timely manner. * Assist with inventory tracking, ordering, and vendor coordination. Leadership & Continuous Improvement * Act as an effective role model with respect to professionalism, teamwork and patron service and health and safety for all. * Continually ensure exemplary patron service is provided by staff through direct supervision of and collaboration with F & B team. * Contribute to regular staff meetings at the departmental and organizational level to ensure effective communication and coordination within and across all departments. * Identify opportunities to improve service delivery, efficiency, and guest experience. * Work in collaboration with other members of the management team to develop solutions to systemic issues within the organization and contribute to the achievement of overall organizational goals. * Offer insights into broader Bar and Concession operations trends, and identify new potential products, services and service delivery options that would enhance our service for recommendation to Management. * Contribute to an annual assessment of Bar and Concession equipment and make recommendations for service and equipment improvement to Management. * Support a culture of accountability, safety, and collaboration. Health, Safety & Compliance * Ensure compliance with AGCO, OHSA, health, and fire safety regulations. * Communicate corporate, health and safety, and human resources policies and ensure compliance for all parties working events at both venues. * Promote and enforce responsible alcohol service practices. * Ensure staff are trained in emergency procedures and incident response. * Document and report incidents in accordance with organizational policies. Qualifications * College-level Diploma or equivalent in Food and Beverage Management, Event Management, Service Management or Hospitality Management an asset * Minimum 2 years management experience with revenue responsibility and accountability in the hospitality or food and beverage industry * Strong leadership skills with demonstrated ability to motivate and develop staff and foster a positive team environment * Ontario Smart Serve Certification * Knowledge of MSOffice * Knowledge of POS systems an asset Core Competencies * Event Operations & Execution * Leadership & People Management * Customer Service Excellence * Financial & Business Acumen * Administrative & Organizational Skills * Technical & Systems Knowledge * Health, Safety & Compliance * Strategic Thinking & Continuous Improvement Work Conditions * Manual dexterity required to use desktop computer and peripherals. * Ability to reach and bend frequently and lift up to 40 lbs. * Standing and walking required for 50% to 100% on a scheduled shift. * The ability to walk up and down a number of staircases each shift. * Travel between and working at both venues will be required on an ongoing basis. Additional Information (if applicable): This role is based in Toronto with a combination of remote work and on-site presence at Massey Hall, Roy Thomson Hall, and Allied Music Centre. Evening and weekend availability will be required depending on event schedules. The Corporation of Massey Hall and Roy Thomson Hall values diversity and is an equal opportunity employer. Applicants requiring accommodation at any stage of the recruitment process should contact the Human Resources Department. The Corporation is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Responsibilities

The Assistant Manager supports the planning and execution of bar and concession operations across multiple event spaces, ensuring proper staffing and stocking. They provide on-site leadership to deliver seamless service while managing inventory, financial settlements, and compliance with alcohol service standards.