Assistant Manager, Business Analyst - Life at NTUC INCOME INSURANCE COOPERATIVE LIMITED

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Life Insurance Domain Knowledge, User Acceptance Testing, Stakeholder Management, Requirements Elicitation, Functional Design, Process Optimisation, Operational Readiness, Team Leadership, Risk Management, Strategic Advisory, Change Adoption, Problem Solving, Decision Making, Mentoring, Cross-functional Coordination

Industry

Insurance

Description

The business analyst assistant manager role is a specialist leader who combines deep domain expertise with team leadership responsibilities. The role owns complex, high-impact initiatives within a specialised business domain while shaping business analysis capability, mentoring analysts and ensuring high-quality delivery, testing, and operational readiness. KEY RESPONSIBILITIES INCLUDE: 1. Domain Ownership and Strategic Advisory 1. Serve as the recognised subject matter expert within a specialised business domain, providing strategic guidance and expert advice to stakeholders. 2. Lead impact assessments, solution options and recommendations for complex or high-risk initiatives. 3. Influence business and technology decision through deep domain knowledge and structured analysis. 2. Business Analysis Leadership and Delivery 1. Lead end-to-end business analysis for complex initiatives, including requirements elicitation, functional design, process optimisation and solution validation. 2. Ensure analysis outputs are consistent, high quality and aligned with business outcomes. 3. Oversee and support user acceptance testing activities, ensuring solutions meet business and operational requirements. 3. Operational Readiness, Testing and Training 1. Accountable for operational readiness, including user acceptance testing, and transition to business-as-usual. 2. Ensure solutions are well understood, adopted and sustainable post-implementation. 4. Governance, Quality and Continuous Improvement 1. Establish and uphold domain-specific analysis standards and best practices. 2. Drive continuous improvement initiatives across analysis, testing and operational processes. 3. Ensure compliance with governance, risk and control requirement. REQUIREMENTS: 1. Key Skills and Competencies 1. Deep domain and systems expertise with strong business, system and operational understanding. 2. Strong leadership presence with the ability to provide guidance to team members. 3. Excellent analytical, structured thinking to resolve complex business and operational challenges, good problem-solving and decision-making capabilities. 4. Strong understanding of testing, change adoption and operational environments. 5. Able to manage multiple initiatives, deadlines and cross-functional dependencies. 6. Ability to coach, guide and build high-performing business analyst teams, supports succession planning. 7. Builds credibility with stakeholder; can drive alignment and decisions, strong engagement and influencing skills. 8. Risk & Issue management – able to identify, accesses and migrants’ business, operational and project risk proactively 9. Strong written, verbal and presentation skills, can translate complex ideas for multiple audiences. 2. Experience and Profile 1. Extensive experience in Business Analysis with proven delivery of complex and high-impact initiatives. 2. Strong domain Insurance domain knowledge, especially within the Life Insurance domain. 3. Experience supporting testing and training in operational environment. 4. Degree in Information Technology or Business Information System. 5. Minimum 5 years of working experience in Business Analysis and User Acceptance Testing. OTHER COMPETENCIES & TRAITS: 1. Curiosity and Continuous Learning – seeks innovative solutions rather than defaulting to existing approaches. 2. Empathy and Stakeholder Sensitivity – understands the needs, concerns and pressures of different stakeholder, direct report and peers. Build strong working relationships and encourage collaboration. 3. Integrity and Trustworthiness – demonstrates reliability and confidentiality when handling sensitive information, builds credibility as a trusted advisor. 4. Visionary and Forward Thinking – helps the team and stakeholders focus on long-term values, not just immediate deliverables. 5. Resilience and Calm under pressure – maintains composure in high pressure or ambiguous situations. 6. Collaboration and Team Orientation – actively works across functions and team to achieve results. Values knowledge sharing and collective problem solving. 7. Attentional to Detail with Strategic Awareness – balance meticulous analysis with understanding of bigger business context.

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Responsibilities

Lead end-to-end business analysis and strategic advisory for complex initiatives within the Life Insurance domain. Oversee operational readiness, user acceptance testing, and the mentoring of business analyst teams to ensure high-quality delivery.