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Assistant Manager-Business Leader-Leadership and Management at EXL Talent Acquisition Team

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Transaction Monitoring, Call Monitoring, Productivity Improvement, Employee Engagement, Client Interaction, Compliance, Management Reporting, Quality Initiatives, Process Metrics, Performance Reporting, Team Development, Teamwork, Human Resource Compliance

Industry

Business Consulting and Services

Description

Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards Management reporting and oversight Driving Quality initiatives in the process to attain measurable positive results Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis Ensuring accuracy of performance reports and compliance to internal control requirements Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams Establish an environment and work style that promotes the concept of teamwork and professional development Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level

Responsibilities

The Assistant Manager is responsible for meeting SLA targets, managing teams, and monitoring transactions and calls. They will also drive quality initiatives and ensure compliance with internal policies and external regulations.