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Assistant Manager-Business Leader-Leadership and Management at EXL Talent Acquisition Team
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Process Improvement, Team Management, Coaching, Compliance, Quality Initiatives, Employee Engagement, Client Interaction, Management Reporting, Performance Metrics, Team Development, Work Environment, Human Resource Policies, Transaction Monitoring, Productivity Improvement, Action Plans, Teamwork, Professional Development

Industry

Business Consulting and Services

Description
Description for External Candidates Seeking for people leader with ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency, provide coaching and feedback to team members to enable them to improve their performance, provide inputs on process and system to the team Responsibilities for External Candidates Meeting the SLA Targets Team management and Transaction/Call Monitoring Productivity Improvement and Employee engagement Client interaction, if required at supervisory level Ensure compliance with internal policies and procedures, external regulations and information security standards Management reporting and oversight Driving Quality initiatives in the process to attain measurable positive results Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis Ensuring accuracy of performance reports and compliance to internal control requirements Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams Establish an environment and work style that promotes the concept of teamwork and professional development Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Responsibilities
The Assistant Manager is responsible for identifying and improving inefficient processes while managing a team to meet service level agreements. They will also ensure compliance with policies and drive quality initiatives to achieve measurable results.