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Assistant Manager, Case Management at Great Eastern Life Assurance Co Ltd

Cuenca, Azuay, Ecuador -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Patient care coordination, Healthcare processes, Communication, Interpersonal skills, Empathy, Problem-solving, Analytical skills, Critical thinking, Organizational skills, Time management, Insurance industry knowledge

Industry

Insurance

Description

Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers. To drive utilization of preferred partners services and increase customers’ satisfaction. · Coordinate patient care, including scheduling appointments, managing referrals, and communicating with healthcare providers. · Station at assigned hospital counters to support walk in enquiries · Coordinate cashless admissions with healthcare facilities in a timely manner and maintaining accurate records of arrangements. · Facilitate communication between customers, agents, healthcare providers including hospitals and doctors. · Follow up on the medical journey with customers timely including visitation in hospitals to provide emotional support and guidance throughout the patient journey. · Collaborate with internal teams to ensure seamless service delivery. · On call standby to attend to incoming cases after office hours on rotation basis. · Minimum 3 years of experience in healthcare or insurance industry will be advantageous. · Strong understanding of healthcare processes and procedures. · Excellent communication and interpersonal skills. · Ability to empathize with patients and families. · Strong problem-solving and analytical skills, with ability to think critically and creatively. · Strong organizational and time management skills. · Are willing and able to work shifts, including weekends and public holidays on rotation, if required.

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Responsibilities

Coordinate medical services and patient care by managing appointments, referrals, and cashless admissions. Facilitate communication between patients, healthcare providers, and internal teams while providing emotional support during the patient journey.