At Chick-fil-A, Assistant Managers are responsible for assisting the Director team in all aspects of shift management, team leadership, and ensuring that each restaurant guest has an outstanding experience. Managers are responsible for supervising assigned teams and may be assigned to open or close the restaurant in the absence of a manager; following established opening and closing procedures.

REQUIREMENTS

• Minimum 16+ years old
• Previous customer service experience preferred
• Minimum of one year of prior leadership experience required
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills
• Excellent communication skills
  In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we’ve served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it’s the only way we know

• Cast vision and hold Shift Supervisors and Team Members accountable to restaurant standards.
• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members are accurate with weights and measurements for all recipe items.
• Insures that Team Members work at a pace to maintain restaurant’s established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.