JOB DESCRIPTION

JOB TITLE: Assistant Manager, CIB Customer Experience
LOCATIONS: Bristol, Manchester, Birmingham or Edinburgh
SALARY: £39,825 to £44,250
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites

ABOUT THE ROLE

An exciting opportunity to join the CIB Client Experience (CX) team, to drive the design and management of CX programmes to understand and interpret client feedback and insight. This is critical in order to inform CIB’s strategic initiatives and BAU investment, and to identify areas for improvement for our clients.

WHAT YOU’LL BE DOING

• Design and manage client experience programmes across CIB, including feedback and journey mapping
• Analyse data from multiple sources to generate actionable insight and support strategic decision-making
• Collaborate with external research agencies to deliver market benchmarking and propositional testing
• Develop and maintain tailored qualitative and quantitative research to support key initiatives
• Engage senior leaders with clear, practical insight and recommendations
• Create innovative data visualisations and reporting to inform and influence stakeholders