We’re a bustling coffee shop in the heart of Hastings, known for our warm atmosphere, quality coffee, and outstanding customer service. We’re looking for a dedicated and hands-on Assistant Manager to lead our team and continue to deliver the exceptional experience our customers love.
We are seeking a proactive and enthusiastic Assistant Manager to oversee daily operations, inspire our team of 10+ staff, and ensure top-notch customer service. This is a hands-on role where you’ll be actively involved in all aspects of the café—from making drinks and serving customers to coaching and supporting your team. If you’re passionate about coffee, customer experience, and team leadership, this could be the perfect role for you!

• Customer Service Excellence: Be the face of the café, greeting customers, taking orders, and ensuring every guest leaves with a smile. Handle any customer inquiries or issues with a friendly, solution-focused approach.
• Team Leadership: Lead, motivate, and manage a team of 10+ team members. Schedule shifts, manage daily tasks, and foster a positive work environment where team members can thrive.
• Training and Development: Provide hands-on training for new staff and ongoing development for the team, focusing on customer service, drink quality, and operational efficiency.
• Daily Operations: Oversee daily setup, stock levels, and cleanliness, ensuring everything runs smoothly during service hours.
• Quality Control: Ensure that all food and drink items meet our quality standards. Regularly review product quality, presentation, and hygiene standards.
• Minimal Administrative Work: Handle basic administrative tasks, such as shift scheduling and tracking daily sales, while spending the majority of your time on the café floor, engaging with customers and supporting your team.