ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE ROLE

Assistant Manager, Concierge
As Assistant Manager, Concierge, you are both a service ambassador and a trusted leader.
You will guide a high-performing team, manage daily operations, and ensure that each guest interaction is not only seamless - but personal, thoughtful, and unforgettable. Whether you’re resolving a complex request, crafting a bespoke itinerary, or stepping in to lead in the Chef Concierge’s absence, your presence will help define the guest experience.

WHAT YOU WILL DO

• Deliver prompt, personalized responses to guest inquiries, tailoring thoughtful recommendations that exceed expectations
• Handle guest concerns and special requests with confidence, discretion, and care
• Serve as a knowledgeable, approachable resource for hotel information, reservations, and local area insights
• Accurately manage the processing of packages, messages, and mail to and from guests
• Keep Concierge materials, digital tools, and vendor information up to date and professionally presented
• Cultivate close relationships with local partners to gain exclusive access to restaurants, shows, attractions, and experiences
• Assist with the storage and retrieval of luggage and packages to ensure a seamless arrival/departure experience
• Use internal systems to record preferences, track special arrangements, and ensure accurate billing
• Support the Chef Concierge in administrative duties such as managing e-attendance, overtime reporting, and part-time staffing needs
• Lead daily Concierge and Bell Desk operations in the absence of the Chef Concierge, ensuring smooth performance and service consistency
• Actively manage lobby flow during busy periods, ensuring guests are attended to quickly and graciously
• Participate in daily operations meetings and work closely with Guest Services and Front Office leadership to deliver a unified and elevated arrival experience