WHAT YOU WILL BRING

We’re looking for someone who has these abilities and skills:

REQUIRED SKILLS AND ABILITIES:

• Fluency in English (both spoken and written) is a must (at least C1 level)
• Proven experience on similar role
• Excellent data processing skills
• Compelling problem-solving skills, creativity, proactiveness & flexibility
• Computer literate including Microsoft Outlook, Word, Excel, PowerPoint and other commonly used software
• Inquisitive mind with strong analytical thinking skills
• Good organizational skills and excellent attention to detail
• Excellent people skills; communicative and open to new challenges
• First class customer service skills

WHO WE ARE

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com

• Leading a team of +10 specialists
• Delegation and monitoring the workload across the team to ensure the desired targets and SLA’s are achieved
• Attending stakeholder meetings to discuss team`s performance and development plans
• Maintaining a professional relationship with both internal and external clients (underwriters, brokers, Credit Control teams, stakeholders)
• Managing and monitoring the unallocated cash balances on the assigned businesses in adherence to the agreed targets and guidelines
• Monitoring quality level on regular basis within the team and addressing the outcomes
• Providing support to the team in case of difficulties in investigating and resolving disputed items and reconcile balances when required
• Production of monitoring reports and prompt handling of exception items
• Production, analysis & presentation of process and performance related reports/data (on regular basis & ad-hoc)
• Prompt and accurate resolution of data quality issues
• Developing and maintaining relationships with AXA XL teams both within the immediate office and across AXA XL branches.
• Ensuring processes, procedures and SLA’s are met and adhered to and available process documentation is up to date
• Managing absences & holiday plans, ensuring necessary coverage is in place, preparing backup structure, contingency plans, BCM strategies, etc.
• Planning and monitoring team’s and individuals’ development
• Look for ways to continuously improve processes and propose ideas to the relevant parties
• Cooperation with internal auditors in the event of Credit Control process audit
• Undertaking any other duties that the company may reasonably request to be performe