Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Assistant Manager-Customer Care Voice-Inbound at EXL Talent Acquisition Team

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Claims Management, Communication, Transaction Quality, Operational Efficiency, Cost Control, Accuracy, Lifecycle Management, Inbound Calls, Outbound Calls, Rapport Building, Timely Resolution, Adherence to Policies, Service Level Agreements, Claim Costs, Essential Functions

Industry

Business Consulting and Services

Description

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

Responsibilities

You will ensure the achievement of assigned targets in alignment with Service Level Agreements (SLAs) and uphold transaction quality within predefined parameters. Managing both inbound and outbound calls related to claims while emphasizing customer satisfaction and effective communication is crucial.