Assistant Manager, Customer Service at Arrow Electronics

Shenzhen, Guangdong, China -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Performance Management, Employee Development, Invoice Dispute Resolution, Cash Flow Improvement, Credit Issuance, Billing Processes, Quality Tracking, ERP Systems, Training, Problem Solving, Team Coordination, Root Cause Analysis, Customer Escalation Management, Staff Hiring, Report Development

Industry

technology;Information and Internet

Description

Position: Assistant Manager, Customer Service Job Description: rincipal Accountabilities ● Manage the department, overseeing and resolving a variety of receivable discrepancies and customer invoice disputes. Improve company cash flow by performing invoice dispute root cause analysis and facilitates customer product returns, minimizing bad debt write offs. ● Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department. ● Designing, implementing and improving credit issuance and billing creation processes. Participate in development of key measures and reports for management of service requests. ● Track and report quality issues using reports from ERP system, customer surveys, etc. including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues. Job Complexity ● Coordinates and supervises the daily activities of business or technical support or production team ● Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors ● Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager ● Typically does not spend more than 20% of time performing the work supervised ● Accountable for the results of medium-sized routine support or production operations teams ● Solves problems based on practice and precedent ● Trains team members and provides input to employee performance evaluations Experience / Education Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience. Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd) Time Type: Full time Job Category: Business Support

Responsibilities

The Assistant Manager, Customer Service will manage the department, overseeing receivable discrepancies and customer invoice disputes while improving cash flow. They will also manage customer service staff, respond to escalations, and design processes for credit issuance and billing.