WHAT YOU WILL DO:

• Provide strategic leadership to a team of 7-8 direct reports by setting clear goals, expectations, and priorities.
• Empower team members to proactively resolve resident issues by fostering a solution-oriented mindset, reducing the need for follow-ups and ensuring concerns are effectively addressed during the initial interaction.
• Demonstrate empathetic and proactive support by assisting residents with maintenance requests and responding promptly to general inquiries. Serve as a role model for exceptional customer service, consistently embodying our core value to “Be a Good Neighbor” and ensuring every resident interaction reflects our commitment to doing the right thing.
• Identify opportunities and training needs and implement effective solutions to enhance team efficiency, skills and knowledge. Provide coaching and mentorship to team members to help them grow and develop their roles.
• Handle escalated cases by analyzing case history and identifying gaps in service to best address resident concerns.
• Facilitate open and transparent communication within the team and across departments. Keep team members informed of important updates, changes, and initiatives, and encourage feedback and suggestions for improvement.
• Be a direct point of contact between the residents and our Trades Team to facilitate the management of maintenance issues from beginning to end.

AT BEAM, YOU’LL BE SURROUNDED BY PEOPLE WHO MODEL OUR CULTURAL RESPONSIBILITIES:

• Be a good neighbor.
• Do the right thing.
• Help others win.
• Be Yourself.
• Be Better Today Than Yesterday (BTTY).
  Base Salary: $68,500 – $72,500
  Exact compensation may vary based on skills, experience & location.
  Benefits: First and foremost, we’re human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you – physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.