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Assistant Manager - Customer Service at Kalpataru
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Advanced Communication, Customer Orientation, Relationship Building, Interdepartmental Coordination, CRM Management, Customer Onboarding, Conflict Resolution

Industry

Real Estate

Description
Job Requirements Roles & Responsibilities Serve as the primary point of contact for customers post-sale and ensure timely and effective communication. Manage and update client data on CRM platforms Salesforce etc. Handle customer queries, complaints, and service requests promptly and professionally. Coordinate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues. Ensure customer onboarding and documentation processes are smooth and compliant. Contribute to customer-centric process enhancements and experience initiatives. Monitor, measure, and improve Customer Satisfaction (CSAT) scores to meet organizational goals. Work Experience Skills Required: Advanced Communication Customer Orientation Relationship Building Interdepartmental Coordination Benefits Benefits: Office Perks • Office cab/shuttle • Cafeteria • Office gym Professional Support & Learning • Job and soft‑skill training • Professional degree assistance • Sponsorship for education • Rewards and recognition • Course reimbursements Financial Benefits • Mobile bill reimbursements • Performance bonus • Relocation assistance • Car lease • Loyalty discount • Employee referral program Health & Insurance • Health insurance • Life insurance Leave Entitlements • Annual leave • Maternity leave *Pls note some benefits are grade specific and may not be applicable to your grade.
Responsibilities
Serve as the primary post-sale contact to handle customer queries, complaints, and onboarding processes. Coordinate with internal departments to resolve issues and improve Customer Satisfaction (CSAT) scores.