Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

JOB DESCRIPTION: FOR EXTERNAL APPLICANTS ONLY:*

(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Illinois or Indiana.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Assistant Manager Customer Service position at MDW within the last 12 months.* Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Ass is t an t M ana ger Cu stomer Service supports our Purpose in their work championing Customer Service Teams at our s tation. This role works collaboratively with Leaders in Ground Oper ati ons to coordinate all Station functions, ensure a safe oper ati on, foster Southwest Hospitality, and drive on-time performance. The Ass is t an t M ana ger Cu stomer Service brings their leadership and unique background to this growing Station, where they’ll have an opportunity to drive the future of Ground Oper ati ons.
Additional details
A role that includes working ass igned shifts. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristi cs .

BENEFITS YOU’LL LOVE:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You’ll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits
• Pay amount doesn’t guarantee employment for any particular period.
  401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
  * Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
  Southwest Airlines is an Equal Opportunity Employer.
  Please print/save this job description because it won’t be available after you apply.
  Job Posting End Date
  09/08/202

Please refer the Job description for details