REQUIREMENTS

• 3-5 years’ experience of operations and/or digital project management
• Experience and knowledge of the insurance industry will be advantageous
• Experience with IT development processes, in both waterfall/agile delivery approach
• Outstanding communication, presentation, organisational and time management skills
• Sharp, analytical problem-solving skills
• Strong ownership and project management skills, quick learner, result driven, logical
• Keep abreast with competitive landscape and new trends

• Responsible for product planning and execution throughout the product lifecycle, including gathering and prioritising product and customer requirements, working closely with the development teams, sales, marketing and support to ensure revenue and customer satisfaction goals are met
• Support the operations of SNACK, including customer engagement and servicing
• Maintaining and improving the operations processes of SNACK including campaign management as well as partner acquisition
• Responsible for product release process and coordinating all activities required to bring the product to market, including coordinating User Acceptance Testing and System Integration Testing
• Collaborate well in a team and across cross-functional teams within Income (e.g. IT, Underwriting, Finance, Claims) to scope product requirements, bridging gaps and aligning all teams involved
• Reporting of financial performance and other performance metrics of the SNACK team to senior management