Assistant Manager, DMO at NTUC INCOME INSURANCE COOPERATIVE LIMITED

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fit and Proper Assessment, Service Level Agreement (SLA), Framework Review, Representative Notification Framework (RNF), Due Diligence Checks, Stakeholder Liaison, Reporting, Credit Monitoring, Audit Request Handling, Process Streamlining, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Organization, Attention to Detail, Interpersonal Skills

Industry

Insurance

Description

Your key responsibilities include, but are not limited to: * Support the Manager in assessing or reviewing more complex fit and proper assessment cases which are required to clear HAA (Hiring Authority Approval) * Support the Manager to review and setup structured processes to ensure that Service Level Agreement (SLAs) are met. The structured approach encompasses the identification of problems to implementing and refining solutions in a methodical way, which is key to consistently meeting the agreed service level agreements * Be involved in fit and proper framework review and execution work, ensuring that operational changes are smoothly implemented * Responsible for fit & proper assessment applicable to the appointment of representatives under Representative Notification Framework (RNF) within agreed timeline, which includes: * conducting fit and proper assessment on each candidate * making recommendation on the suitability of each candidate * flagging out adverse findings and escalating of case for further evaluation * Ensure completeness of documentation for each candidate. * To liaise with candidates, hiring manager and internal stakeholders on all matters relating to the recruitment of the candidate: * missing information or supporting documents required for due diligence checks * funding schemes extended to candidate * signing of Agency Agreement with candidate * Provide regular statistics & report to Distribution Channels related to candidate & appointment of representatives * Conduct periodic declarations and checks such as * quarterly review of representatives who are appointed with enhanced monitoring * daily credit monitoring on representative financial status * annual self-declaration from representative * Support for other Distribution Support function such as: * handles audit request related to fit & proper assessment * regular review of processes to streamline and ensure relevancy * Any other projects or tasks as assigned Qualifications required * Degree or Diploma in any discipline * At least 2 years’ experience in Distribution Support, particularly in MAS Representative Notification Framework * Proficient in Microsoft Office Applications such as Excel, Word and PowerPoint * Highly organized, focused and able to work under tight timelines and pressure * Independent, self-driven and results-oriented * Meticulous with a keen eye for detail * Strong interpersonal skills and ability to influence stakeholders

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Responsibilities

The Assistant Manager will support the Manager in complex fit and proper assessment cases and developing structured processes to ensure Service Level Agreements (SLAs) are consistently met. Responsibilities also include managing the fit and proper assessment process for representative appointments under the RNF, including candidate evaluation and documentation.