ABOUT DOWNTOWN DOG LOUNGE

Downtown Dog Lounge is Seattle’s premier dog boarding and daycare center with two locations in South Lake Union, and Ballard. We pride ourselves on delivering peace of mind in a safe environment by caring for every dog as our own.

EXPERIENCE AND EDUCATION:

Previous Supervisory Experience - 2 plus years
Previous Customer Service Experience - 3 plus years preferred
Previous experience in a Supervisory role in a dog care facility is a huge plus.
Minimum of High School Diploma or equivalent – College Associates degree or higher preferred (Management or Veterinary)

REQUIRED SKILLS AND ABILITIES:

Customer service experience with a focus on developing strong client relationships
Strong analytical/problem-solving/strategic planning skills
Strong interpersonal, verbal, and written communication skills
Open availability and regular attendance – day, evening, weekend, and holiday availability
Computer literacy, ability to achieve proficiency within Gingr and Zenefits software systems
Budget tracking and achieving sales goals
Results-driven and solutions-oriented problem-solving
Ability to stand, walk, and remain on your feet for extended periods, as required, to meet customer needs.
Capability to move around the work area, including bending, reaching, and stretching, to access various client service points.
Proficiency in performing fine motor tasks, such as handling paperwork, using a computer, and operating equipment, to ensure efficient client interactions.
Must be able to lift a minimum of 45 lbs when assisting with customer needs or moving supplies and equipment.
Capable of performing repetitive tasks, such as typing and data entry, as well as daily maintenance.
Tactile sensitivity to handle objects and interact with clients’ pets or supplies.
Downtown Dog Lounge is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We look forward to your application

The Assistant Manager reports to the Supervisor and supports them to ensure store-related activities are strategically aligned with overall business objectives while supporting a culture of excellence that results in exceptional customer service and high-quality pet care.
This position works as a management team member to provide support to ensure that the welcome desk, bathing and grooming, handlers, pack leaders, and overnight functions are actively supervised and managed, having multiple direct reports.
This is a visible position that interacts with many levels of the organization across multiple functions, as detailed below.