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Assistant Manager (Duty Manager) Front Office at Accor

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Proficiency In Opera, Guest Service, Staff Coordination, Complaint Handling, Special Requests, Emergency Management, Supervision, High Service Standards, Department Coordination, Policy Adherence, Time Management, Multitasking, Fast-Paced Environment

Industry

Hospitality

Description

Company Description Nestled in the heart of Auckland’s CBD, Mövenpick Hotel offers an exceptional location, vibrant Food & Beverage concepts, and BODA Restaurant, where Aotearoa produce meets bold Korean flavors in an unforgettable dining experience. Mövenpick Hotel Auckland blends modern elegance with Swiss hospitality, offering 207 stylishly appointed rooms designed for comfort and relaxation. Job Description Oversees front office operations during their shift, ensuring smooth guest service and staff coordination. Handles guest complaints, special requests, and emergencies in a professional and timely manner. Supervises front office staff and supports them in delivering high service standards. Coordinates with other departments (housekeeping, maintenance, F&B) to resolve guest or operational issues. Acts as the hotel’s representative in the absence of senior management, ensuring all procedures and policies are followed. Qualifications Proficiency in Opera or Opera Cloud PMS Experience hotels Experience in a similar role Approachable, accommodating, and upbeat. You will be able to multitask and use your outstanding time management abilities to adhere to tight schedules while performing duties in a fast-paced setting. Additional Information Staff & Friends/Family rates at Accor hotels worldwide Opportunities for further development and worldwide career progression Diverse and inclusive work culture EAP Services + Flexible Rosters Supportive & Inclusive Leadership + Collaborative & Respectful Management Free meal at work + Anniversary Stay (Every year) + Annual Wage Review + Weekly Pay + Uniform

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Responsibilities

Oversees front office operations during shifts, ensuring smooth guest service and staff coordination. Acts as the hotel’s representative in the absence of senior management, ensuring all procedures and policies are followed.